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Scheduling

Our Scheduling Team

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When you call during office hours, a live person is there to greet you. Dannah, our lead dispatcher, is ready to help you schedule an appointment, book a consultation, or even be a listening ear when you're having one of those off days. Pam and Rebecca just in to help when the phones get busy, and together they work hard to not only help customers get their questions answered, but to also feel heard and appreciated.

Emergency Service Calls

Emergency Service calls are given the highest priority! We consider any issue that puts health or safety at risk an emergency:

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  • Flowing/Uncontrollable water

  • No water

  • Gas leaks

  • Electrical fire hazards

  • No electricity

  • No heat

  • No toilet

 

Greene's will send a technician as soon as possible. ​When scheduling, one or two technicians are kept lightly available for quick service calls and emergencies to ensure a quick response. If you need a plumber or electrician immediately, our technicians are ready to help!

Non-Emergency Service Calls

Non-emergency service calls are added to the servicing list and scheduled when we have availability. Some jobs may be scheduled out a few days depending on technician schedules, part deliveries, or weather. Greene's always does their best to ensure quick responses to your repair requests. 

 

  • Plumbing repairs

  • Electrical repairs

  • Small leaks

  • Faucet replacements

  • Outlet replacements

  • Air conditioner repairs

  • Furnace repairs

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We do our best to schedule requests within 3 days of the initial call. Some jobs are best suited for certain technicians, and our team will always try to send the best technician for the job. Be prepared to give details about the problem you would like addressed so the dispatcher can schedule you accordingly. 

Consultation Appointment

Estimate appointments are ideal for standard equipment change outs or large projects.

Some of our more popular consultation appointment requests are:

 

  • Furnaces

  • Air Conditioners

  • Heat Pumps

  • Electric Service Upgrades

  • Re-Pipes

  • Bathroom and Kitchen Remodels

 

Consultation appointments are free, but do not include any tool use. If tools are required, it's considered a service call. We provide expert advice, estimates, and quotes during these appointments so customers can plan their home projects accordingly. ​

Maintenance & Inspections

Inspections and maintenance appointments are typically scheduled in routes, and any requests for these services should be made at least one week in advance. Backflow prevention tests, HVAC clean and checks, water heater flushing, gas line inspections, and electrical inspections are all part of Greene's service agreement program and are regularly performed at certain times of the year.

 

If you are interested in getting regular maintenance on your plumbing, HVAC, or electrical equipment, you can request more information by calling our office or sending us a message here.

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